Confirmed Attendees
  • ⭐ Brinder Rault, Allegro Moderato International
  • ⭐ Anirudh Desai, Bryan and Candy I Pvt Ltd
  • ⭐ Surender Pal, Bhutani Infra
  • ⭐ Sitanshu Chheda, Mango Stationery Pvt Ltd
  • ⭐ Sachin Dhawade, One Galle Face Mall - Shangri-La Hotels Lanka Pvt Ltd
  • ⭐ Carolina Gautron Lelong, ETAI Infopro Digital
  • ⭐ Inubhai, Inchrealtor
  • ⭐ Nelson Fernandes, Exalenze
  • ⭐ Sam Shalgaonkar, X-Rite India Private Limited
  • ⭐ Sonia Sharma, Rcube Projects Private Limited
  • ⭐ Shahab Mitha, Exalenze
  • ⭐ Tabrez Khan, Apollo Creation
  • ⭐ Sudhanva Sheshadri, Ramsons Trendsquares Realty LLP
  • ⭐ Komal Sood, Ghoomar
  • ⭐ Harshita Thakkar, Abni Kasper LLP
  • ⭐ Amit Garg, Cinepolis
  • ⭐ Neeraj Modi, Vardhaman Amrante
  • ⭐ Prem Sadhwani, Sanitized AG
  • ⭐ Zainab Fatima, Shibui-health and wellness
  • ⭐ Fatima Zohra Feroz, Shibui-health and wellness
  • ⭐ Vivek Jain, Being Human
  • ⭐ Bhavesh Gajjar, KidZania India
  • ⭐ Amritpal Singh, Food exotica pvt ltd
  • ⭐ Arpit Agarwal, Image Fashion's
  • ⭐ Shagufta Iqbal, Bhartiya Urban Pvt Ltd
  • ⭐ Abhishek, Vardhaman Amrante
  • ⭐ Shekhar Kochar, Kochar Retail Ventures
  • ⭐ Vishwa Mohan, South Avenue Mall
  • ⭐ Murtuzza Bhatia, Klipt by Bova
  • ⭐ Kumar Rajagopalan, RAI
  • ⭐ Krishna Kumar Vijayan, Isthara Parks private limited
  • ⭐ Suhas Dhage, Being Human
  • ⭐ Sunil Zadane, Nesterra
  • ⭐ Ashish Goyal, GDK Jewels Pvt Ltd
  • ⭐ Upendra Taneja, Signature Global
  • ⭐ Nikhil Shah, Fabmaven
  • ⭐ Preet Lamba, Being Human
  • ⭐ Vivek Singhal, BPCL
  • ⭐ Het Shah, AGS Group INC
  • ⭐ Puneet Mathur, Swatch Group India
  • ⭐ Anantha Swami, Tibbs Food
  • ⭐ Akash srivastava, Raymond lifestyle ltd
  • ⭐ Srirup Sen, Ambuja Neotia
  • ⭐ Sagar Borgaonkar, Arvind Fashion and lifestyle
  • ⭐ Saurabh Ramdorai, Klipt by Bova
  • ⭐ Nilay Thakkar, Ariane Group
  • ⭐ Sachin Singh, Swatch Group India
  • ⭐ Firil M Faisal, Ibadi Perfumes
  • ⭐ Kamal Vaishnav, Haldiram
  • ⭐ Abhijith R, Crossword Bookstores Pvt Ltd
  • ⭐ Santanu Pai, PVR Inox Ltd.
  • ⭐ Serinlal T James, Vismay
  • ⭐ Kamal Grover, Aditya Birla Fashion & Retail Ltd
  • ⭐ Navjot Nanda, GMR Airport Ltd.
  • ⭐ Diksha Bhatia, Gioia
  • ⭐ Deepal Makwana, Kingsmen India Pvt Ltd
  • ⭐ Partha Pratim, Swatch Group India
  • ⭐ Arjun Aran, One Galle Face Mall - Shangri-La Hotels Lanka Pvt Ltd
  • ⭐ Samant Jerath, Jerath Properties
  • ⭐ Zoheb Khan, Bare International
  • ⭐ Mariya Mukhtiar, Theobroma Foods Pvt Ltd
  • ⭐ Mayur Kulkarni, The Shirt House
  • ⭐ Alexandra Crepin, ETAI Infopro Digital
  • ⭐ T Sreedhar, Red Rose Supermarket
  • ⭐ Mohammed Saleem, Shoppers Stop
  • ⭐ Mayank Gupta, Stove Kraft Limited
  • ⭐ Harsh Vardhan Arya, Infinite Solutions
  • ⭐ Tarak Bhattacharya, Mad Over Donuts
  • ⭐ Lalit Rawat, Core Realty
  • ⭐ John Bovas, Tea Post Limited
  • ⭐ Harshad, JSMP Property Consultants
  • ⭐ Ankush Goyal, MRG Fashions P. Ltd.
  • ⭐ Pardeep Parmar, Mumuso
  • ⭐ Rajesh Dube, Haldiram
  • ⭐ Chandra Shekhar, Hear Clear
  • ⭐ Shanith Godagama, One Galle Face Mall - Shangri-La Hotels Lanka Pvt Ltd
  • ⭐ Bimalendu Tarafdar, Sanjay Ghodawat Group
  • ⭐ Mahendra Tiwari, Panache
  • ⭐ Arijit de, Vardhaman Amrante
  • ⭐ Karun Mehta, Khaitan & Co
  • ⭐ Aaryan Bansal, Liberty Shoes Limited
  • ⭐ Kunal Miglani, Cinepolis
  • ⭐ Animesh Kumar, Being Human
  • ⭐ Vikram Narula, Ajwain Watches
  • ⭐ Sudheendra Bhardwaj, Infinite Solutions
  • ⭐ Abhishek Maria, Aditya Birla Fashion & Retail Ltd
  • ⭐ Nand Kumar, Arvind Fashion and lifestyle
  • ⭐ Umesh Patil, Limelight Pan India
  • ⭐ Durga Rajasekar, Sozial Haus
  • ⭐ Gaurav Thakore, Metro Brands
  • ⭐ Narendra Thakkar, Ariane Group
  • ⭐ Maninder Singh Chahal, Imagicaaworld Entertainment Ltd.
  • ⭐ Rajat Makkar, Growvisorrealty
  • ⭐ Rajesh Chokhani, Shibui-health and wellness
  • ⭐ Sanjay Yadav, BPCL
  • ⭐ Naveen Veera, Secure Parking
  • ⭐ Satinder Singh Rawat, India Retail & Hospitality
  • ⭐ Akram Hameed, GMR Airport Ltd.
  • ⭐ Atish Pawar, Mars Cosmetics Pvt. Ltd.
  • ⭐ Bhanu Sundra, RRBV
  • ⭐ Anupam Kumar, GMR Airport Ltd.
  • ⭐ Harmanpreet Singh, Food exotica pvt ltd
  • ⭐ Kenjiro Ikawa, GDX Commerce India
  • ⭐ Bharat Gabani, Zenzior Brand Technology Pvt. Ltd.
  • ⭐ Vivek Nair, Ramsons Trendsquares Realty LLP
  • ⭐ Ankur Purohit, Sarthi Developers
  • ⭐ Shivani Bhatia, Realty advisors India
  • ⭐ Suhani Mavani, Brand Concepts
  • ⭐ Amol Bhatt, Haldiram
  • ⭐ Ajay Bindroo, Beverly Hills Polo Club
  • ⭐ Manish Mathew, Pikspire Studio Pvt Limited
  • ⭐ Kartik Pathak, Saffron Lifetsyle
  • ⭐ Yogesh Sharma, Karigari
  • ⭐ Shweta Parkar, Nesterra
  • ⭐ Aditya Kapoor, Theobroma Foods Pvt Ltd
  • ⭐ Shashank Sinha, Modern Masti Pvt Ltd
  • ⭐ Bhavesh Navadiya, Alan Scott Retail Ltd
  • ⭐ Ruturaj Patwa, Marks and Spencer
  • ⭐ Bharat kaul, Image Fashion's
  • ⭐ Lovelish Arora, Everge Smart India Pvt. Ltd
  • ⭐ Tanmay Pawar, Fabmaven
  • ⭐ Parisha Trivedi, Jadeblue
  • ⭐ Bhushan Makheja, Haldiram
  • ⭐ Suvneet Ahuja, Reliance Brands Limited
  • ⭐ Yug Soni, RR Spectrum Mall By Laabham
  • ⭐ Rudraksh Kumar, Signature Global
  • ⭐ Raunak Agarwal, Mumuso
  • ⭐ Harshit Kochar, Kochar Retail Ventures
  • ⭐ Rashmi Dharwal, KGK Realty (India) Limited
  • ⭐ Bhai Gurjinder singh, Nh7 Factory Outlet
  • ⭐ Ajay Agarwal, Seacom Next LLP
  • ⭐ Tarandeep Singh Sekhon, KidZania India
  • ⭐ Amit Kumar, AKB
  • ⭐ Mohammed Fazil, GLS Displays
  • ⭐ Abhinav Jain, Nykaa
  • ⭐ Daisy Rani, CBRE
  • ⭐ Harpal Singh, Ans Retail
  • ⭐ Anirban Kundu, Ambuja Neotia
  • ⭐ Ankita Kothari, X-Rite India Private Limited
  • ⭐ Vishwas Khadke, 24buy7 vendings
  • ⭐ Chandrakant Mokal, Maharashtra State Mango Growers Asso.
  • ⭐ Saurabh Jain Barjatya, Bahubali Group
  • ⭐ Mohammed Rehan Ali, Global Clothing Pvt Ltd
  • ⭐ Vivek Detroja, Limelight Pan India
  • ⭐ Natasha Soni, REIA Leasing Advisory
  • ⭐ Manjot Singh, Jassal Developers
  • ⭐ Kartik Lakhotia, Nykaa
  • ⭐ Ashok Pathirage, Softlogic group
  • ⭐ Aditya Mehta, Secure Parking
  • ⭐ Gaurav Kapoor, Swatch Group India
  • ⭐ Vidhi Mevawala, Limelight Pan India
  • ⭐ Mohit Chadda, AD Fashion World
  • ⭐ Pushpa kandpal, Mars Cosmetics Pvt. Ltd.
  • ⭐ Shashi Kumar Pankaj, PNGSL
  • ⭐ Kunal Sawhney, Cineline India Ltd
  • ⭐ Mohammed Arif, Arvind Fashion and lifestyle
  • ⭐ Amit Manocha, Apollo Creation
  • ⭐ Pankkaj Bagnani, HP Inc
  • ⭐ Jimesh Vakharia, Being Human
  • ⭐ Sumana Iyengar, Goavega software india pvt ltd
  • ⭐ Aadesh Tripathi, Saffron Lifetsyle
  • ⭐ Aditya Sharma, The Souled Store
  • ⭐ Achla Chawla, Swatch Group India
  • ⭐ Brijesh Vora, Realty advisors India
  • ⭐ Vinod Mendonca, PVR Inox Ltd.
  • ⭐ Utsaa Roy, Being Human
  • ⭐ Subhadip Chatterjee, Ajay Begraj Group
  • ⭐ Saurabh, Singla Sweets
  • ⭐ Manan Bedi, Unimanya Works Pvt Ltd
  • ⭐ Saumay Aggarwal, World of watches
  • ⭐ Nikhil Roy, Bhartiya Urban Pvt Ltd
  • ⭐ Gautam Jain, RAI
  • ⭐ Raj Kujur, Avinash Developers Pvt Ltd
  • ⭐ Abhishek Anand, CIEL Group
  • ⭐ Anubhav Aggarwal, Big Steps Ventures Pvt. Ltd.
  • ⭐ Mihir Somaiya, West Pioneer Properties (I) Pvt. Ltd.
  • ⭐ Vijay Kapoor, Brand Width Realty
  • ⭐ Aashi Mishra, Ghoomar
  • ⭐ Monica Sharma, Bharti Real Estate
  • ⭐ Shirish Handa, Aditya Birla Fashion & Retail Ltd
  • ⭐ Manish Vig, Aditya Birla Fashion & Retal
  • ⭐ Aniket Dubey, The Souled Store
  • ⭐ Sridhar, SPRVL
  • ⭐ Mukesh Vasani, City Property Service
  • ⭐ Sugandha Goyal, GDK Jewels Pvt Ltd
  • ⭐ Suman Mondal, Ambuja Neotia
  • ⭐ Aditya Gogia, Essel Estate Agents
  • ⭐ Rushina Shah, BlueStone Jewellery and Lifestyle Ltd
  • ⭐ Satish Kottakota, NY Cinemas
  • ⭐ Arnab Banerjee, Nangia Andersen LLP
  • ⭐ Gurmeet Singh, Jassal Developers
  • ⭐ Krishna Yadav, Secure Parking
  • ⭐ Arun P, SPRVL
  • ⭐ Manish Jeetwal, Meena Bazaar
  • ⭐ Ratnesh Jain, Marks and Spencer
  • ⭐ Rethun Manikkoth, Bhartiya Urban Pvt Ltd
  • ⭐ Subrat Biswal, Swatch Group India
  • ⭐ Srishti Tanwani, Zenzior Brand Technology Pvt. Ltd.
  • ⭐ Jatin Thakkar, Jash Enterprise
  • ⭐ Ayaz Waris Khan, Isthara Parks private limited
  • ⭐ Mitt Limbachia, Tea Post Limited
  • ⭐ Luke Thomas, Mela Platforms Pte Ltd
  • ⭐ Mohammed Yousuf, Global Clothing Pvt Ltd
  • ⭐ Rahul Sewaiwar, Alka Trading
  • ⭐ Rajeev Srivastava, Migsun
  • ⭐ Prathamesh Lele, Strch
  • ⭐ Shikha Rani Doss, Base Linker
  • ⭐ Ambrish Miyani, Zenzior Brand Technology Pvt. Ltd.
  • ⭐ Parag Agrawal, BPCL
  • ⭐ Rajiv Bhatia, Gioia
  • ⭐ Chirag Shetty, Shoppers Stop
  • ⭐ Prashant Brahmane, Tea Post Limited
  • ⭐ Daksha Poptani, NY Cinemas
  • ⭐ Sanjay Sharma, Rasita Pure Lifestyle LLP
  • ⭐ Sanjeev Ghanshyam Tiwari, Krishna United
  • ⭐ Arpan Tyagi, Arvind Fashion and lifestyle
  • ⭐ Rahul Choudhary, Modern Masti Pvt Ltd
  • ⭐ Madhur Laddha, Tapadia City Centre
  • ⭐ Kunal Kapoor, Nykaa
  • ⭐ Sandeep PK, Tvs Electronics
  • ⭐ Kartik Iyer, Keydemand
  • ⭐ Suresh Jayawardana, Softlogic group
  • ⭐ Dr Lawrence Fernandes, RAI
  • ⭐ Rohit Shinde, Unimat Concepts Pvt Ltd
  • ⭐ Jasdeep Singh, Michael Page
  • ⭐ Sandesh Utekar, Bryan and Candy I Pvt Ltd
  • ⭐ Srinivas Kolluru, Ghodawat Retail Private Limited
  • ⭐ Radhika Agrawal, Krishna United
  • ⭐ Vikash baid, Mad for Waffles
  • ⭐ Akshay Anand Yadav, CBRE
  • ⭐ Rahul Chaudhari, Chaudhari Lifestyle Pvt Ltd
  • ⭐ Anand Balasubramanian, Shoppers Stop
  • ⭐ Mukesh Kumar Goyal, MRG Fashions P. Ltd.
  • ⭐ Abhijit Mandal, CIEL Group
  • ⭐ Isha Behl, Marks and Spencer
  • ⭐ Naveen Goel, Panchanan Intl
  • ⭐ Ajit Mishra, Imagicaaworld Entertainment Ltd.
  • ⭐ Juhi Parekh, Arvind Fashion and lifestyle
  • ⭐ Gaurav Tripathi, Ciao Retail
  • ⭐ Nazir Husain, GMR Interchange Hyderabad
  • ⭐ Saneen Abdul Azeez, Ibadi Perfumes
  • ⭐ Kuldeep sharma, GDX Commerce India
  • ⭐ Srushti Khedekar, Mad Over Donuts
  • ⭐ Maneesh Gaur, PVR Inox Ltd.
  • ⭐ Ovais Ali, BECCOS
  • ⭐ Smita Khanna, Aditya Birla Fashion & Retail Ltd
  • ⭐ Mihir Suvanam, Michael Page
  • ⭐ Raj Shroff, Aarayaa - The CFI Group
  • ⭐ Anirudha Padmanabhan, SPRVL
  • ⭐ Sahil Gupta, Ans Retail
  • ⭐ Sudhanshu Kejriwal, Keydemand
  • ⭐ Goutam Ash, Shoppers Stop
  • ⭐ Amit Rout, Nykaa
  • ⭐ Vipul Mehra, Aditya Birla Fashion & Retail Ltd
  • ⭐ Arvind Verma, Redtape Ltd
  • ⭐ Kketan, KeNee Ventures - Mall Advisory & Showroom Leasing
  • ⭐ Sakshi Vasandani, Core Realty
  • ⭐ Shaliq Saleem, Varikkodan Garments
  • ⭐ Sharath Varma, GMR Interchange Hyderabad
  • ⭐ Shubhank Parashar, Aditya Birla Fashion & Retail Ltd
  • ⭐ Kannan Sundaram, BPCL
  • ⭐ Chendhuran, SPRVL
  • ⭐ Manish Swaroop, Signature Global
  • ⭐ Jermina Menon, Bhartiya Urban Pvt Ltd
  • ⭐ R Ravikumar, PPMS Field Marketing Pvt Ltd
  • ⭐ Shivani Aggarwal, World of watches
  • ⭐ Afzal Shaikh, Crossword Bookstores Pvt Ltd
  • ⭐ Bornali Deb, Haldiram
  • ⭐ Rajani Meena, Tvs Electronics
  • ⭐ Santosh Doiphode, Mad Over Donuts
  • ⭐ Piyush Kalra, Sarthi Developers
  • ⭐ Viju Machery, Secure Parking
  • ⭐ Switi Chaurgade, Haldiram
  • ⭐ Harshad Almelkar, Nesterra
  • ⭐ Prem Deshpande, PNGSL
  • ⭐ Vikas Sankla, GDX Commerce India
  • ⭐ Ammol Ramtteke, Haldiram
  • ⭐ Suryansh Saraf, Mumuso
  • ⭐ Ambareesh, IndusTree Solutions LLP
  • ⭐ Pradeep Tailor, BHPC Personal Care P. Ltd.
  • ⭐ Manjeet Singh, PVR Inox Ltd.
  • ⭐ Arvind Mayar, Secure Parking
  • ⭐ Anil Jain Barjatya, Bahubali Group
  • ⭐ Abhilasha Katwale, Tibbs Food
  • ⭐ Jatin Mali, Jadeblue
  • ⭐ Shalini Priya, Michael Page
  • ⭐ Sohail Patca, D S Corporation
  • ⭐ Amit Garg, iDIgizen Pvt. Ltd.
  • ⭐ Adish Oswal, Oswal Group
  • ⭐ Riya Goel, Westway Group
  • ⭐ Anku Buragohain, Stove Kraft Limited
  • ⭐ Jyoti sinha, Khaitan & Co
  • ⭐ Sanntosh Shelar, NY Cinemas
  • ⭐ Shubham Goyal, 24buy7 vendings
  • ⭐ Vineet Narang, Hear Clear
  • ⭐ Vikita Chaudhary, KidZania India
  • ⭐ Rohit Khanna, Bhutani Infra
  • ⭐ Saumya Agarwal, Unimanya Works Pvt Ltd
  • ⭐ Tejas Jadhav, Brand Concepts
  • ⭐ Karan arora, Big Steps Ventures Pvt. Ltd.
  • ⭐ Lokesh Bharwani, Mad Over Donuts
  • ⭐ Naveen Madan, Haldiram
  • ⭐ Subhankar Bhattacharya, Mad Over Donuts
  • ⭐ Parind Ankleshwaria, Metro Brands
  • ⭐ Faisal Dhorajiwala, D S Corporation
  • ⭐ Anshika Gupta, Highway Hub Amenity Private Limited
  • ⭐ Rajeev Kalia, Whiteland Corporation Pvt Ltd
  • ⭐ Rishi Bansal, Bansal Aesthetics
  • ⭐ Alakananda Das, Manyavar
  • ⭐ Nitin Saraf, Being Human
  • ⭐ Shailesh Nair, Aditya Birla Fashion & Retail Ltd
  • ⭐ Siddharajsinh Solanki, Softlogic group
  • ⭐ Nitin Kharbanda, Aditya Birla Fashion & Retail Ltd
  • ⭐ Vikky Lagishetty, Aditya Birla Fashion & Retail Ltd
  • ⭐ Simran Chandhoke, Swatch Group India
  • ⭐ Mohammed Zia UR Rehman, Red Rose Supermarket
  • ⭐ Kavith Pankaj Sainaani, Mukti And Kavith Casa LLP
  • ⭐ Tanishq Agarwal, Ajay Begraj Group
  • ⭐ Vipul Chaudhari, Chaudhari Lifestyle Pvt Ltd
  • ⭐ Kanchan Shah, Brand Concepts
  • ⭐ Gyanendra Jha, Absolute Brand
  • ⭐ Deepak Krishna Srivastava, Bharti Real Estate
  • ⭐ Rajanesh Nair, Aditya Birla Fashion & Retail Ltd
  • ⭐ Sanjeev Gupta, Arvind Fashions Ltd.
  • ⭐ Ramaraju K N, Bhartiya Urban Pvt Ltd
  • ⭐ Mona Srivastava, BPCL
  • ⭐ Jiya Thakkar, Abni Kasper LLP
  • ⭐ Nitin Bansal, Miniso
  • ⭐ Rahul Kumar, Ambuja Neotia
  • ⭐ Ashish Pandey, Cineline India Ltd
  • ⭐ Abhinav Khanna, Hear Clear
  • ⭐ Tarun Narula, Core Realty
  • ⭐ Harsh, Singla Sweets
  • ⭐ Sharath Kumar S, Shibui-health and wellness
  • ⭐ Rahul Patil, PNGSL
  • ⭐ Ahmad Raza Khan, Wook Realty
  • ⭐ Mukesh Kumar, Growvisorrealty
  • ⭐ Shikha S Mazumdar, Home Centre
  • ⭐ Preeti Singh, Bhutani Infra
  • ⭐ Kanika Agarwal, Westway Group
  • ⭐ Aditya Agarwal, Westway Group
  • ⭐ Anish Paul, Swatch Group India
  • ⭐ Kanika Malkotia, PVR Inox Ltd.
  • ⭐ Ramyaraj Rath, Style Baazar

D2C RETAIL

D2C SPOTLIGHT AT PHYGITAL RETAIL CONVENTION 2022

Check Out Some #MegaverseMoments from India’s Largest Retail Intelligence Event

PRC 2023 DAY ONE: INSIGHTS

Innovate or Invent: Retailers Must Transform for a New World Order

Phygital Retail Convention (PRC) 2023 opened to tremendous anticipation and footfalls on the morning of 11 May, 2023 at the JIo World Convention Centre, Mumbai. Covering over 100,000 sq.ft in floor area, it was the largest ever retail business event in India, in both size and content.

The day kicked off with the launch of two powerful industry reports, including India Phygital Index 2023 in association with IMAGES Group, PwC Strategy& and Fynd, India’s only annual industry report benchmarking 100 + companies on their omnichannel preparedness, execution and outcomes. Also unveiled was the Think Retail, Think India report — an extensive study by Knight Frank on India’s high streets.

One of the high-engagement morning conference sessions was the The Megaverse #Groupthink: 100 Shades of Retail. Anchored by Sagar Daryani, Co-founder & CEO, Wow! Momo Foods and Sadashiv Nayak, Retail Industry Thought Leader, the session featured close to a 100 retail CEOs and business heads presented one crisp insight/ observation/ little-known fact/market lesson from their experiences in the recent past.

Following this, BS Nagesh, Founder of TRRAIN and Chairman of Shoppers Stop, anchored a major discussion on India’s Retail Megaverse: The Many Avatars of the World’s Most Exciting, Aspirational Market. India’s expanse, terrains, cultural diversities, an innate entrepreneurial spirit, and ever-enlarging demographic aspirations make it perhaps the world’s most exciting, energising marketplace to discover. Yet, the promise of this marketplace — among the world’s most dynamic — is yet to be truly unveiled. From grocery to luxury, from fashion to foodservice, and indeed, every consumption vertical, there is continuous churn in formats, channels, offers, largely due to the influence of shifting consumption patterns and consumers’ digital behaviours. Captains across industries and consumption verticals, including Aniket Nikumb, Founding Team, Mensa Brands; Pramod Arora, Chief Growth & Strategy Officer, PVR Group; Sandeep Varaganti, CEO, Reliance Retail (JioMart.com); Ram Chandra Agarwal, CMD, V2 Retail; and Sagar Daryani, Co-founder & CEO, Wow! Momo Foods weighed in with their respective insights on how to get the sum of all differing parts and try to build a cohesive depiction for a future of retail that fits the different avatars of India.

Nagesh emphasized on the need for businesses to adapt to changing customer preferences and behaviors to attract new customers over the next decade. 

For the Fashion & Lifestyle panel, industry experts discussed how the retail industry is no longer the same as it was before the digital transformation wave. 

Referring to market shifts, Kamal Khushlani, Founding Director, Mufti said, “For fashion brands like Mufti, inventory management and attitude shifts are crucial to stand out in a market that values expression and boldness. Retailers must cater to the digitally impacted audience and offer new product categories aligned with changing consumer habits, such as an increased focus on well-being.” 

From AI-powered chatbots to virtual try-on experiences, retailers are adopting innovative solutions to attract and retain customers. In the era of digital transformation, the retail industry is moving towards a customer-centric model where the focus is on building long-term relationships with customers rather than just driving sales. 

Amitabh Suri, CEO USPA, shared learnings from his journey, especially asserting how it takes years of expertise to win customers’ trust. 

Cover Story Clothing CEO, Manjula Tiwari, added, Brands are not built overnight.” She discussed the changes she had witnessed in India’s fashion retail industry, where previously menswear brands dominated while the women’s wear industry remained unorganized, with a prevalence of local stores and non-branded clothing. “However, in recent years, the industry has experienced substantial growth and Women today have access to all international-level clothing right here, enabling them to shop for the latest fashion trends with ease and convenience,” she said.

During a panel discussion on Unifying Online + Offline market and Redefining Premium Customer Experience”, Sandeep Jabbal, CCA & Chief Digital Transformation & Information Officer, Shoppers Stop shared his insights on customer perspectives and their expectations both in stores and online, highlighting the importance of customer centricity in retail. Lokesh Wagadre, AVP & Head IT, Kaya then spoke about the need to balance services across channels and how hyperlocal delivery can be a primary factor in building a user-friendly omnichannel experience. He also stressed the importance of keeping pricing consistent across all channels.

Rakshit Daga, CTO, Big Basket discussed the challenges of bringing all grocery items online and keeping up with market-driven categories. He shared key metrics such as delivery time and complaints per order that are crucial for ensuring customer reliability and commercial viability. 

Gautam Sarangi, CEO of Go Colors stressed on the importance of offering customers reasonable prices and superior quality. He explained that Go Colors aims to create an exceptional customer experience that keeps people coming back. With a focus on quality and affordability, the brand has become a go-to destination for customers looking for trendy and comfortable leggings, jeggings, and other fashion essentials.

It is evident that Indian Retail is constantly evolving to stay relevant to customers and to remain profitable. Brands like USPA focus on creating sharper brands for fashion and lifestyle segments, while Spykar aims to do for women’s wear what they have done for men’s wear. Ducati is a great example of a brand diversifying beyond their core product, offering co-branded lifestyle products such as shoes, glasses, and watches. 

During a discussion on the topic of Winning Bharat: Value for money versus Value for Experience in food retail, experts emphasized the importance of understanding the target audience and their propensity to spend. They stressed that once this clarity is achieved, brands could curate their products and experiences accordingly. It was suggested that brands must think from the target audience’s point of view and communicate with them in a language that resonates, regardless of whether they are in a Tier 1, Tier 2, or Tier 3 city. 

Sangeeta Pendurkar, CEO of Pantaloons, shared her thoughts on the importance of innovation and finding solutions to improve customers’ lives. 

Shibu Philips, Director of Shopping Malls at Lulu Group India pointed out to the fact that retailers are focusing on enhancing physical stores to meet the changing preferences of customers. Despite the availability of online shopping, footfall in malls remains strong. Rajneesh Mahajan, CEO of Inorbit Malls emphasized on the importance of creating dynamic infrastructure to provide social spaces for urban consumers. Highlighting the fast growing opportunities in Tier II and III India, Pramod Arora of PVR Group noted that technology and innovation would help retailers make inroads into these emerging markets.

In a keynote address titled The 1% Indian: The High-Net-Worth Version of CX, Sharad Agarwal, Country Head, Lamborghini outlined that as Lamborghini prepares to shift gears and rev up for Tier I and II India, it is discovering much about the top 1% Indian customers approach to luxury, lifestyle and brand value. Many lessons from luxury customer experiences are replicable for Indian Retail en masse, he noted. 

The main takeaways from day one emphasized the importance of brands becoming more customer-centric and adapting to the digital landscape to remain relevant in the industry.

Later in the evening, in an ode to Indias growing ranks of women in entrepreneurship and in business leadership roles and the remarkable innovation they are bringing to the business of retail, PRC 2023 felicitated Women Retail Icons of India, including Apeksha Gupta, CEO, John Jacobs; Biyas Roy, Director, Arambagh Foodmart; Iffat Jahan, Executive Director, Metto Super Market; Jacqueline Kapur, Founder & President, Ayesha Accessories; Manjula Tiwari, MD & CEO, Cover Story Clothing; Sangeeta Pendurkar, CEO – Pantaloons, ABFRL; Shalini Bajaj Vij, Director & Curator, Hang Out- A Family Entertainment Center; Shivani Poddar, CEO & Founder, High Street Essentials (FabAlley & Indya); Shriti Malhotra, CEO, The Body Shop, South Asia; Suparna Mitra, CEO – Watches and Wearables Division, Titan; Udita Bansal, Founder, Truebrowns Lifestyle; and, Veena Kumaravel, Founder & Director, Naturals Salon & Spa.

And that was followed up by The Rare Party, presented by Rare Rabbit — a superb opportunity to unwind and network in a relaxed setting after an action-packed day.

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