08 – 09 MAY 2024 AT JIO WORLD CONVENTION CENTRE, MUMBAI

08 - 09
May 2024
Mumbai

07

CATEGORIES

Across tech
adoption in
retail value
chain

35

CASE STUDIES

5 case studies
each across
10 categories

100+

INDUSTRY EXPERTS

India’s leading
retail CIOs / CMOs
/ technology
gurus

12+

HOURS

20 mins live
case study each
with solution
partner and
Retailer

The Six Drivers of Retail @ Scale

Retail transformation has been underway for some time. 

What is different in 2024, however, is the speed and the multiple ways in which this is playing out. Modern technology has the power to transform both quantitative and qualitative metrics of retail, right from measurably boosting cost-efficiencies, brand sales, and value to creating intuitive customer engagement occasions that surprise and awe.

Tech.NXT 2024 sums up the Six Drivers of Retail @ Scale that can only be delivered via the adoption of a digital mindset and cutting-edge Retail and Consumer Tech.

In a world of more and more transparency and measurable outcomes, advanced Data Analytics is how retailers are getting closer to reading customer preferences, behavior patterns, and market trends. The retail universe is replete with instances of outstanding use of Data Science and Advanced Analytics, resulting in highly personalized recommendations, targeted marketing campaigns, and optimized inventory management.

>>¬†Reading the Customer: Understanding customer behavior is central to everything else. While the sources of data have multiplied in the digital age, collation to arrive at actionable insights is less smooth. Optimal deployment of Data Science tools can drive Behavioural Analytics ‚ÄĒ a stunningly accurate picture of customer demands, customer satisfaction, and other granulated behavioral patterns.¬†

>>¬†Segmentation and Recommendation:¬†Grouping customers into super-specific segments is helping retailers tailor marketing and outreach categories instead of deploying one-size-fits-all tools. Hyper-targetted marketing¬† ‚ÄĒ and sales ‚ÄĒis a highly desirable outcome of the intuitive categorization of characteristics. For online retailers, building a strong¬†recommendation engine¬†that accurately tags products based on specific characteristics, and also creates user segments based on their preferences, is a powerful asset.¬†

>> Inventory and Price Optimisation: For offline retailers, finite physical spaces mean that inventory levels must be continuously optimized for efficient trading density. Here’s where Data analysis techniques such as Logistics Regression (to create demand functions that match pricing with forecasted demand), help with warehousing capabilities, identify inventory trends, and enhance picking and packing processes in a warehouse setting. 

What retailers want to deliver to customers is not infrequent ‚ÄėWow‚Äô moments, but a consistent, permanent brand experience that awes at every touchpoint. Augmented Reality (AR), Virtual Reality (VR) technologies, and Artificial Intelligence (AI) is transforming shopping experiences, with sophisticated engagement interfaces allowing customers to visualize products in real-world settings, try on virtual clothing,¬† converse with virtual assistants, walk through virtual stores, personalize their interactions, and much more. Imagine delivering a highly interactive Star Trek for Retail, in the real world.

>> The Magic of Extended Reality: Almost 60% of consumers globally prefer at least one activity in the immersive world versus the physical alternative. IKEA’s VR showrooms and Balenciaga’s VR-powered promotions are examples of retailers delivering stunning, magical customer experiences beyond real-world capabilities, which is a serious competitive advantage.

>>¬†Pain-free CX:¬†About¬†65 percent of customers worldwide believe that AI should save them time when they log a complaint or a pain point. Faster first-response times, decreased handle times, and shorter wait times are benefits customers will enjoy when retailers use AI ‚ÄĒ such as AI chatbots and¬†interactive voice response (IVR)¬†‚ÄĒ to improve their experience.

>> Sales Boosters: Virtual or augmented reality has the powerful potential to add incremental sales and revenue channels for a retailer. As the number of VR and AR users rises, retailers can use immersive technologies to expand their customer bases, boost online sales, and ensure stable business growth.

>> Immersive Shopping: Interactive videos are designed to engage the viewer and encourage them to take specific actions, like clicking on a link, filling out a form, or making a purchase. These videos can increase engagement rates by up to 300% and conversion rates by up to 70%. With the rise of interactive video technology, it’s clear that this type of content will become a vital component of shoppable media in the years to come.

Automation is making a mark in areas like warehousing, inventory management, and order fulfillment. In the future, 52% of all retail tasks can be automated with existing technology, reducing human errors, enhancing service quality, boosting employee productivity, and saving costs. Technologies such as Robotic Process Automation (RPA), chatbots, and self-checkout systems are simplifying operations and improving efficiencies across the inventory chain, while RFID, IoT sensors, and Blockchain are creating 360-degree supply chain visibility, traceability, reducing lead times, minimizing stockouts, and ensuring product authenticity and quality. 

>>¬†Tightening the Nuts and Bolts:¬†Automation ‚ÄĒ utilizing advanced algorithms and data in conjunction with AI ‚ÄĒ can be a change maker in streamlining and optimizing operations across departments: Real-time monitoring, Queue management, Supply Chai, Staff optimization, Security, Loss prevention, and more.

>> Leveraging the Point-of-sale (POS):¬†POS technologies¬†utilizing wireless technology to connect with a server allow retailers to maintain and update information in multiple locations. Real-time monitoring of sales figures and inventory levels to facilitate product ordering decisions as well as checkout processes improve operational efficiency ‚ÄĒ leading to improved sales and profitability.

While offline is making a strong comeback across all verticals of retail, the in-store universe has perhaps irreversibly changed. Consumers who‚Äôve been wooed by digital experiences are expecting a merger of offline and online worlds in this physical shopping experience too. For retailers, luckily, technology has advanced by leaps and bounds to deliver these, and more. The potential to create ‚Äėdrama‚Äô and offer theatrical shopping experiences that are also intelligent in functionality has never been higher.

>> Automated shopping: Innovation-led retailers such as Reliance Retail’s Azorte are a fine example of automated retail environments that combine the convenience of technology with personalization. AI-driven in-store solutions are creating new-age retail models that predict demand patterns, optimize inventory management, reduce stockouts, and deliver awe-inspiring shopping experiences that marry virtual imagination seamlessly to a tactile environment.

>> RFID: Radio Frequency Identification creates a whole new set of data about in-store environments, product movement, and customer behavior. Data shows that retailers that aren’t already piloting RFID are lagging in the market. While RFID innovations have been around for over a decade, today it is a must-have in retail, given its massive potential for cost savings and new revenue opportunities.

>> Video Analytics: Many retailers worldwide are using in-store Video Analytics to observe real-world shopper behavior, respond to in-store situations in real-time, and develop customer behavior analysis. ML-driven solutions are processing vast amounts of data to pre-empt in-store shopping patterns, identify gaps and blind spots, and offer solutions within seconds.

For a retailer, scale is key to gathering economies of scale and building long-term profitability. Retailers with a digital DNA are discovering that tech is boosting market insight, unifying teams, communicating organizational priorities with great clarity, and creating access to new markets and consumers like never before. Driven by increasingly more custom solutions, Market Identification, Market Entry Strategy, Customer Acquisition, Hyper-targetted Marketing, Predictive Analytics, and Demand Forecasting are becoming the backbone of retailers looking to build growth, but not at the cost of profitability.

>> Cloud-based Enterprise:¬†Sales approach for retailers expanding to new markets and consumer sets requires a robust, agile foundation built for scale ‚ÄĒ such as a cloud-based business management system. The benefits of cloud-based ERP are cross-functional: comprehensive data management and accessibility, real-time inventory tracking, demand forecasting, enhanced CRM, higher business scalability, flexibility, and responsiveness to market changes, wherever they occur.

>> Advanced Analytics: To extract the full potential of built-for-scale technology, retailers are embracing advanced analytics and insights platforms, which gather data from websites, mobile apps, social media, point-of-sale systems, and more. They provide retailers with a 360-degree view of customer shopping behavior and inventory visibility. In an intensely competitive market, this data-driven approach will be vital for boosting revenue and ensuring long-term success.

For a consumer-facing brand, stability of experience is of paramount importance, because consumers relate brands to stories and memories. And that is not going to change. While eCommerce has enabled scale, 24/7 accessibility, and convenience, Mobile Commerce takes this a few clicks further, with retail-on-the-go platforms ‚ÄĒ particularly relevant in India with 650 million smartphone users. Because customers typically behave differently across channels, the challenge lies in being truly Omnichannel: Integrating the disparate offline and online channels through unified customer databases, supply chain management, fulfillment, marketing, and operations ‚ÄĒ while still delivering the exact same brand experiences and memories.

‚ÄėBranded‚Äô CX:¬†¬†Best-in-class retailers have been able to deliver distinctive, consistent customer experiences across channels by integrating into an umbrella commerce architecture¬†that supports all touch points. The result is a Customer Experience that is unique to the brand, but the same across all its sales channels.

Cloud-based ‚ÄėDatafication':¬†¬†Despite the advances in integration, for most retailers, data are often fragmented across systems or partly consolidated with limited visibility to all relevant organizational departments. To magnify the power of data in an omnichannel operation, cloud-based data platforms that enable automation and reuse over a set of defined protocols are a must-have.¬†

In a world of more and more transparency and measurable outcomes, advanced Data Analytics is how retailers are getting closer to reading customer preferences, behavior patterns, and market trends. The retail universe is replete with instances of outstanding use of Data Science and Advanced Analytics, resulting in highly personalized recommendations, targeted marketing campaigns, and optimized inventory management.

>>¬†Reading the Customer: Understanding customer behavior is central to everything else. While the sources of data have multiplied in the digital age, collation to arrive at actionable insights is less smooth. Optimal deployment of Data Science tools can drive Behavioural Analytics ‚ÄĒ a stunningly accurate picture of customer demands, customer satisfaction, and other granulated behavioral patterns.¬†

>>¬†Segmentation and Recommendation:¬†Grouping customers into super-specific segments is helping retailers tailor marketing and outreach categories instead of deploying one-size-fits-all tools. Hyper-targetted marketing¬† ‚ÄĒ and sales ‚ÄĒis a highly desirable outcome of the intuitive categorization of characteristics. For online retailers, building a strong¬†recommendation engine¬†that accurately tags products based on specific characteristics, and also creates user segments based on their preferences, is a powerful asset.¬†

>> Inventory and Price Optimisation: For offline retailers, finite physical spaces mean that inventory levels must be continuously optimized for efficient trading density. Here’s where Data analysis techniques such as Logistics Regression (to create demand functions that match pricing with forecasted demand), help with warehousing capabilities, identify inventory trends, and enhance picking and packing processes in a warehouse setting. 

What retailers want to deliver to customers is not infrequent ‚ÄėWow‚Äô moments, but a consistent, permanent brand experience that awes at every touchpoint. Augmented Reality (AR), Virtual Reality (VR) technologies, and Artificial Intelligence (AI) is transforming shopping experiences, with sophisticated engagement interfaces allowing customers to visualize products in real-world settings, try on virtual clothing,¬† converse with virtual assistants, walk through virtual stores, personalize their interactions, and much more. Imagine delivering a highly interactive Star Trek for Retail, in the real world.

>> The Magic of Extended Reality: Almost 60% of consumers globally prefer at least one activity in the immersive world versus the physical alternative. IKEA’s VR showrooms and Balenciaga’s VR-powered promotions are examples of retailers delivering stunning, magical customer experiences beyond real-world capabilities, which is a serious competitive advantage.

>>¬†Pain-free CX:¬†About¬†65 percent of customers worldwide believe that AI should save them time when they log a complaint or a pain point. Faster first-response times, decreased handle times, and shorter wait times are benefits customers will enjoy when retailers use AI ‚ÄĒ such as AI chatbots and¬†interactive voice response (IVR)¬†‚ÄĒ to improve their experience.

>> Sales Boosters: Virtual or augmented reality has the powerful potential to add incremental sales and revenue channels for a retailer. As the number of VR and AR users rises, retailers can use immersive technologies to expand their customer bases, boost online sales, and ensure stable business growth.

>> Immersive Shopping: Interactive videos are designed to engage the viewer and encourage them to take specific actions, like clicking on a link, filling out a form, or making a purchase. These videos can increase engagement rates by up to 300% and conversion rates by up to 70%. With the rise of interactive video technology, it’s clear that this type of content will become a vital component of shoppable media in the years to come.

Automation is making a mark in areas like warehousing, inventory management, and order fulfillment. In the future, 52% of all retail tasks can be automated with existing technology, reducing human errors, enhancing service quality, boosting employee productivity, and saving costs. Technologies such as Robotic Process Automation (RPA), chatbots, and self-checkout systems are simplifying operations and improving efficiencies across the inventory chain, while RFID, IoT sensors, and Blockchain are creating 360-degree supply chain visibility, traceability, reducing lead times, minimizing stockouts, and ensuring product authenticity and quality. 

>>¬†Tightening the Nuts and Bolts:¬†Automation ‚ÄĒ utilizing advanced algorithms and data in conjunction with AI ‚ÄĒ can be a change maker in streamlining and optimizing operations across departments: Real-time monitoring, Queue management, Supply Chai, Staff optimization, Security, Loss prevention, and more.

>> Leveraging the Point-of-sale (POS):¬†POS technologies¬†utilizing wireless technology to connect with a server allow retailers to maintain and update information in multiple locations. Real-time monitoring of sales figures and inventory levels to facilitate product ordering decisions as well as checkout processes improve operational efficiency ‚ÄĒ leading to improved sales and profitability.

While offline is making a strong comeback across all verticals of retail, the in-store universe has perhaps irreversibly changed. Consumers who‚Äôve been wooed by digital experiences are expecting a merger of offline and online worlds in this physical shopping experience too. For retailers, luckily, technology has advanced by leaps and bounds to deliver these, and more. The potential to create ‚Äėdrama‚Äô and offer theatrical shopping experiences that are also intelligent in functionality has never been higher.

>> Automated shopping: Innovation-led retailers such as Reliance Retail’s Azorte are a fine example of automated retail environments that combine the convenience of technology with personalization. AI-driven in-store solutions are creating new-age retail models that predict demand patterns, optimize inventory management, reduce stockouts, and deliver awe-inspiring shopping experiences that marry virtual imagination seamlessly to a tactile environment.

>> RFID: Radio Frequency Identification creates a whole new set of data about in-store environments, product movement, and customer behavior. Data shows that retailers that aren’t already piloting RFID are lagging in the market. While RFID innovations have been around for over a decade, today it is a must-have in retail, given its massive potential for cost savings and new revenue opportunities.

>> Video Analytics: Many retailers worldwide are using in-store Video Analytics to observe real-world shopper behavior, respond to in-store situations in real-time, and develop customer behavior analysis. ML-driven solutions are processing vast amounts of data to pre-empt in-store shopping patterns, identify gaps and blind spots, and offer solutions within seconds.

For a retailer, scale is key to gathering economies of scale and building long-term profitability. Retailers with a digital DNA are discovering that tech is boosting market insight, unifying teams, communicating organizational priorities with great clarity, and creating access to new markets and consumers like never before. Driven by increasingly more custom solutions, Market Identification, Market Entry Strategy, Customer Acquisition, Hyper-targetted Marketing, Predictive Analytics, and Demand Forecasting are becoming the backbone of retailers looking to build growth, but not at the cost of profitability.

>> Cloud-based Enterprise:¬†Sales approach for retailers expanding to new markets and consumer sets requires a robust, agile foundation built for scale ‚ÄĒ such as a cloud-based business management system. The benefits of cloud-based ERP are cross-functional: comprehensive data management and accessibility, real-time inventory tracking, demand forecasting, enhanced CRM, higher business scalability, flexibility, and responsiveness to market changes, wherever they occur.

>> Advanced Analytics: To extract the full potential of built-for-scale technology, retailers are embracing advanced analytics and insights platforms, which gather data from websites, mobile apps, social media, point-of-sale systems, and more. They provide retailers with a 360-degree view of customer shopping behavior and inventory visibility. In an intensely competitive market, this data-driven approach will be vital for boosting revenue and ensuring long-term success.

For a consumer-facing brand, stability of experience is of paramount importance, because consumers relate brands to stories and memories. And that is not going to change. While eCommerce has enabled scale, 24/7 accessibility, and convenience, Mobile Commerce takes this a few clicks further, with retail-on-the-go platforms ‚ÄĒ particularly relevant in India with 650 million smartphone users. Because customers typically behave differently across channels, the challenge lies in being truly Omnichannel: Integrating the disparate offline and online channels through unified customer databases, supply chain management, fulfillment, marketing, and operations ‚ÄĒ while still delivering the exact same brand experiences and memories.

‚ÄėBranded‚Äô CX:¬†¬†Best-in-class retailers have been able to deliver distinctive, consistent customer experiences across channels by integrating into an umbrella commerce architecture¬†that supports all touch points. The result is a Customer Experience that is unique to the brand, but the same across all its sales channels.

Cloud-based ‚ÄėDatafication':¬†¬†Despite the advances in integration, for most retailers, data are often fragmented across systems or partly consolidated with limited visibility to all relevant organizational departments. To magnify the power of data in an omnichannel operation, cloud-based data platforms that enable automation and reuse over a set of defined protocols are a must-have.¬†

In a world of more and more transparency and measurable outcomes, advanced Data Analytics is how retailers are getting closer to reading customer preferences, behavior patterns, and market trends. The retail universe is replete with instances of outstanding use of Data Science and Advanced Analytics, resulting in highly personalized recommendations, targeted marketing campaigns, and optimized inventory management.

>> Reading the Customer: Understanding customer behavior is central to everything else. While the sources of data have multiplied in the digital age, collation to arrive at actionable insights is less smooth. Optimal deployment of Data Science tools can drive Behavioural Analytics ‚ÄĒ a stunningly accurate picture of customer demands, customer satisfaction, and other granulated behavioral patterns.¬†

>> Segmentation and Recommendation: Grouping customers into super-specific segments is helping retailers tailor marketing and outreach categories instead of deploying one-size-fits-all tools. Hyper-targetted marketing¬† ‚ÄĒ and sales ‚ÄĒis a highly desirable outcome of the intuitive categorization of characteristics. For online retailers, building a strong¬†recommendation engine that accurately tags products based on specific characteristics, and also creates user segments based on their preferences, is a powerful asset.¬†

>> Inventory and Price Optimisation: For offline retailers, finite physical spaces mean that inventory levels must be continuously optimized for efficient trading density. Here’s where Data analysis techniques such as Logistics Regression (to create demand functions that match pricing with forecasted demand), help with warehousing capabilities, identify inventory trends, and enhance picking and packing processes in a warehouse setting. 

What retailers want to deliver to customers is not infrequent ‚ÄėWow‚Äô moments, but a consistent, permanent brand experience that awes at every touchpoint. Augmented Reality (AR), Virtual Reality (VR) technologies, and Artificial Intelligence (AI) is transforming shopping experiences, with sophisticated engagement interfaces allowing customers to visualize products in real-world settings, try on virtual clothing,¬† converse with virtual assistants, walk through virtual stores, personalize their interactions, and much more. Imagine delivering a highly interactive Star Trek for Retail, in the real world.

>> The Magic of Extended Reality: Almost 60% of consumers globally prefer at least one activity in the immersive world versus the physical alternative. IKEA’s VR showrooms and Balenciaga’s VR-powered promotions are examples of retailers delivering stunning, magical customer experiences beyond real-world capabilities, which is a serious competitive advantage.

>> Pain-free CX: About 65 percent of customers worldwide believe that AI should save them time when they log a complaint or a pain point. Faster first-response times, decreased handle times, and shorter wait times are benefits customers will enjoy when retailers use AI ‚ÄĒ such as AI chatbots and¬†interactive voice response (IVR)¬†‚ÄĒ to improve their experience.

>> Sales Boosters: Virtual or augmented reality has the powerful potential to add incremental sales and revenue channels for a retailer. As the number of VR and AR users rises, retailers can use immersive technologies to expand their customer bases, boost online sales, and ensure stable business growth.

>> Immersive Shopping: Interactive videos are designed to engage the viewer and encourage them to take specific actions, like clicking on a link, filling out a form, or making a purchase. These videos can increase engagement rates by up to 300% and conversion rates by up to 70%. With the rise of interactive video technology, it’s clear that this type of content will become a vital component of shoppable media in the years to come.

Automation is making a mark in areas like warehousing, inventory management, and order fulfillment. In the future, 52% of all retail tasks can be automated with existing technology, reducing human errors, enhancing service quality, boosting employee productivity, and saving costs. Technologies such as Robotic Process Automation (RPA), chatbots, and self-checkout systems are simplifying operations and improving efficiencies across the inventory chain, while RFID, IoT sensors, and Blockchain are creating 360-degree supply chain visibility, traceability, reducing lead times, minimizing stockouts, and ensuring product authenticity and quality. 

>> Tightening the Nuts and Bolts: Automation ‚ÄĒ utilizing advanced algorithms and data in conjunction with AI ‚ÄĒ can be a change maker in streamlining and optimizing operations across departments: Real-time monitoring, Queue management, Supply Chai, Staff optimization, Security, Loss prevention, and more.

>> Leveraging the Point-of-sale (POS): POS technologies¬†utilizing wireless technology to connect with a server allow retailers to maintain and update information in multiple locations. Real-time monitoring of sales figures and inventory levels to facilitate product ordering decisions as well as checkout processes improve operational efficiency ‚ÄĒ leading to improved sales and profitability.

While offline is making a strong comeback across all verticals of retail, the in-store universe has perhaps irreversibly changed. Consumers who‚Äôve been wooed by digital experiences are expecting a merger of offline and online worlds in this physical shopping experience too. For retailers, luckily, technology has advanced by leaps and bounds to deliver these, and more. The potential to create ‚Äėdrama‚Äô and offer theatrical shopping experiences that are also intelligent in functionality has never been higher.

>> Automated shopping: Innovation-led retailers such as Reliance Retail’s Azorte are a fine example of automated retail environments that combine the convenience of technology with personalization. AI-driven in-store solutions are creating new-age retail models that predict demand patterns, optimize inventory management, reduce stockouts, and deliver awe-inspiring shopping experiences that marry virtual imagination seamlessly to a tactile environment.

>> RFID: Radio Frequency Identification creates a whole new set of data about in-store environments, product movement, and customer behavior. Data shows that retailers that aren’t already piloting RFID are lagging in the market. While RFID innovations have been around for over a decade, today it is a must-have in retail, given its massive potential for cost savings and new revenue opportunities.

>> Video Analytics: Many retailers worldwide are using in-store Video Analytics to observe real-world shopper behavior, respond to in-store situations in real-time, and develop customer behavior analysis. ML-driven solutions are processing vast amounts of data to pre-empt in-store shopping patterns, identify gaps and blind spots, and offer solutions within seconds.

For a retailer, scale is key to gathering economies of scale and building long-term profitability. Retailers with a digital DNA are discovering that tech is boosting market insight, unifying teams, communicating organizational priorities with great clarity, and creating access to new markets and consumers like never before. Driven by increasingly more custom solutions, Market Identification, Market Entry Strategy, Customer Acquisition, Hyper-targetted Marketing, Predictive Analytics, and Demand Forecasting are becoming the backbone of retailers looking to build growth, but not at the cost of profitability.

>> Cloud-based Enterprise: Sales approach for retailers expanding to new markets and consumer sets requires a robust, agile foundation built for scale ‚ÄĒ such as a cloud-based business management system. The benefits of cloud-based ERP are cross-functional: comprehensive data management and accessibility, real-time inventory tracking, demand forecasting, enhanced CRM, higher business scalability, flexibility, and responsiveness to market changes, wherever they occur.

>> Advanced Analytics: To extract the full potential of built-for-scale technology, retailers are embracing advanced analytics and insights platforms, which gather data from websites, mobile apps, social media, point-of-sale systems, and more. They provide retailers with a 360-degree view of customer shopping behavior and inventory visibility. In an intensely competitive market, this data-driven approach will be vital for boosting revenue and ensuring long-term success.

For a consumer-facing brand, stability of experience is of paramount importance, because consumers relate brands to stories and memories. And that is not going to change. While eCommerce has enabled scale, 24/7 accessibility, and convenience, Mobile Commerce takes this a few clicks further, with retail-on-the-go platforms ‚ÄĒ particularly relevant in India with 650 million smartphone users. Because customers typically behave differently across channels, the challenge lies in being truly Omnichannel: Integrating the disparate offline and online channels through unified customer databases, supply chain management, fulfillment, marketing, and operations ‚ÄĒ while still delivering the exact same brand experiences and memories.

‚ÄėBranded‚Äô CX: ¬†Best-in-class retailers have been able to deliver distinctive, consistent customer experiences across channels by integrating into an umbrella commerce architecture¬†that supports all touch points. The result is a Customer Experience that is unique to the brand, but the same across all its sales channels.

Cloud-based ‚ÄėDatafication':¬† Despite the advances in integration, for most retailers, data are often fragmented across systems or partly consolidated with limited visibility to all relevant organizational departments. To magnify the power of data in an omnichannel operation, cloud-based data platforms that enable automation and reuse over a set of defined protocols are a must-have.¬†

Case studies Confirmed for Retail Tech.Nxt 2024

 
 

Speakers 2024

Ridhima Bahuguna

Business, Design, Research & Product Development
Good Earth

Satish Rana

Head - Retail Sales, Supply Chain & Category Management
Jio- BP, Convenience Stores

Akash Valia

SVP-Strategy
Pharmeasy (API Holdings)

Avinash Tripathi

VP, Concept Head - Freshpik & Fresh Signature
Reliance Retail

Mayur Pathak

Omnichannel Product Leader
Kushal's Fashion Jewellery

Abhinav Gairola

Head E-commerce & Marketplace
Campus Sutra

Ulhas Uday

Business Head - E-commerce
Seiko

Sathish Kumar

Head Corporate Strategy & CDC & Communications Officer
Brand Studio Lifestyle

Arun Naikar

Chief of Ecommerce
FabIndia

Sreekanth Chetlur

Chief Ecommerce Officer
Shoppers Stop

Rahul Kaushal

AGM- Ecommerce head
Casio India

Vaibhav Baweja

Head - E-commerce
Bestseller India

Ketan Chunchanur

SVP & Head Modern Trade, Ecommerce & Omnichannel
Modenik Lifestyle

Narendra Motwani

Head-E-commerce & Digital Marketing
Malabar Gold and Diamonds

Kuber Kharbanda

E-commerce Director
Lakshita Fashions

Jyoti Deswal

Director - Modern Trade & E-commerce Business
Lenovo India

Vinod Kapote

Head IT
Trent

Anirban Chakraborti

SVP- Product & Technology
Sangeetha Mobiles

Rajesh Sethuraman

VP - Brand Experience & CMO
Blackberrys

Gopinath R

VP - Supply Chain, Inst. Sales & BD
Arvind Fashions

Piyush Agarwal

VP- Supply Chain
Pepperfry

Lokesh Wagadre

VP & Head of Tech
Kaya

Kamal Jeet

Sr. Tech Director
NISG - National Institute for Smart Government

Karan Goyal

Founder & CEO
Kreative Digitals

Murali Balan

Co-founder
Tenovia

Niraj Jaipuria

Founder & CEO
BIRetail Solutions India Pvt. Ltd.

Chirag Taneja

Founder
GoKwik

Inaayat Guram

Director ‚ÄďEnterprise Innovation
Logic ERP

Navin Singhania

CTO
Stovekraft

Mohit Malik

CTO
Chaayos

Prashant Bokil

Group CIO & CISO
Finquest Group - Reid & Taylor, Digjam, Ballarpur Industries

Ritu Agarawal

CDO- E-commerce
Soch Apparels

Rajneesh Sharma

Head of IT
Campus Activewear

Kiran Komatla

Group CTO
Restaurant Brand Asia

Dr. Sandiip Kothaari

CTO
Speciality restaurant

Raj Gopal Nayak

CTO
Metro Brands

Zahid Ansari

VP ‚Äď Information & Retail Technology
Forever New

Suman Guha

CPTO
Reliance Retail

Yogendra Kumar Singh

CIO/Head-IT and SAP
Barista Coffee

Amit Arora

CIO
SHR Lifestyles

Manoj Patel

CIO
Safari

Anil Menon

CIO
Lulu Group

Indresh Pradhan

CIO
Apparel Group India

Sandeep Jabbal

Chief Digital Transformation & Information Officer
Shoppers Stop

Ranjan Sharma

CIO & Head-Supply Chain
Bestseller India

Meheriar Patel

Group CIO
Jeena Company

Rajesh Verma

CIO
Indian Terrain

Vikram Idnani

President & CIO
Landmark Group

Piyush Chowhan

Retail Industry Professional

Monish Kaul

CPTO
Zivame

Hardik Shah

CTO
Impresario HandMade Restaurants

Gokul Dharan

COO
Papa Don't Preach

Sachin Agarwal

COO
Nature’s Basket

Berry Singh

COO
Ace Turtle

Deepak Yadav

CXO & Chief BD Officer
Shoppers Stop

Amar Preet Singh

Co - Founder & COO
Neeman's

Pramod Arora

CEO
PVR INOX

Lokendra Singh Ranawat

Co-founder & CEO
Wooden Street

Ripunjay Chachan

Co-founder
Wellversed

Mohit Rathod

Co-founder
Truly Desi

Sumit Shah

Co-founder & Leads- Operations
Logistics & Supply Chain, BOHECO

Harsh Hari Modi

Co-founder & CEO
Mulmul

Avnish Anand

Co-founder & COO
CaratLane

Dhruv Toshniwal

CEO
The Pant Project

Manish Patil

Founder
Pengu

Vin Sharma

Founder
Junior's Brands

Jugal Mistry

Founder
Bombay Trooper

Raghav Somani

Founder & CEO
Headphone Zone

Agnes Raja George

Founder & MD
Pipin Fashions and Retail

Amit Sarda

MD
Soulflower LLP

Aanchal Saini

CEO
Flyrobe

Leading Brands & Retailers at PRC 2024

 
 

 
 

Partners 2024

 
 

UNIFIED COMMERCE PARTNER

OMNICHANNEL PARTNER

PHYGITAL PARTNER

RFID PARTNER

XXXXXXX

XXXXX

Supported By

 
SUPPORTED BY
Supported By
Supported By
 
 
Unified Commerce Partner
Unified Commerce Partner
Omnichannel Partner
Omnichannel Partner
Phygital Partner
Phygital Partner
RFID Partner
RFID Partner
 

EVENT PARTNERS

 
Event Partner
Event Partner
Event Partner
Event Partner
Event Partner
Event Partner
EVENT PARTNER
EVENT PARTNER
EVENT PARTNER
Event Partner
Event Partner
EVENT PARTNER
 
 
Event Partner
Event Partner
 

Participants

 
PARTICIPANT
PARTICIPANT
PARTICIPANT
PARTICIPANT
PARTICIPANT
PARTICIPANT
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PARTICIPANT
PARTICIPANT
PARTICIPANT
PARTICIPANT
PARTICIPANT
PARTICIPANT
Participant
Participant
Participant
Participant
Participant
 

Partners 2024

 
 
 
SUPPORTED BY
SUPPORTED BY
Supported By
Supported By
Supported By
Supported By
 
 
Unified Commerce Partner
Unified Commerce Partner
Omnichannel Partner
Omnichannel Partner
Phygital Partner
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WHAT'S RETAIL TECH.NXT?

Analyses on the impact of technology have been the mainstay of business discussions worldwide over the last few years, and especially in the recent past. Technology solutions companies have also been visibly dynamic in promoting tools and services designed to aid organizations in mastering digital transformation and to circumvent the challenges of connected commerce.

With so much happening, it is critical to separate the winners from the also-rans, and genuine outcomes from mere theories ‚ÄĒ to generate real, actionable insights.

And that is where Text.NXT (May 08-09, 2024, Jio World Convention Centre, Mumbai) comes in.

A concurrent event to PHYGITAL RETAIL CONVENTION, Retail Tech.NXT is an audited showcase of success stories in Retail Digital Transformation. An offline presentation of Live Case Studies demonstrating actual, measurable turnarounds and transformations driven by technology implementation.
  • Text.NXT will host powerful, real-world Digital Transformation successes co-presented by retailers and their technology partners.
  • The Live Case Studies will be presented under 3 broad pillars:¬†RetailTech, EcommTech,¬†and¬†MarTech.
  • ¬†The Case Studies will serve as benchmarks for retail businesses to observe and imbibe powerful learnings.¬†
  • All Live Case Studies will be presented to ‚ÄĒ and validated by ‚ÄĒ a panel of highly regarded subject matter experts, who will compose the¬†Retail Tech.NXT Grand Jury.¬† ¬†
  • Shortlisted post the Grand Jury analyses and scoring, the 10 best-in-class Case Studies will be awarded at the¬†Retail Tech.NXT Awards 2024 ¬†ceremony on May 09th 2024, at Jio World Convention Centre, Mumbai.
Case Studies
Fee Structure

Rs. 3,00,000 + Tax

To be paid by Tech Solution Provider

Deliverables 

  • Exclusive 20-Minute case study presentation by Tech Solution provider to the JURY.
  • 2 page Case study coverage in ‚ÄúRetail Tech.NXT‚ÄĚ coffee table book / Phygital magazine.
  • 2 Registration pass – Full access to meet and network during the event.

For Partnerships & Association

Rohit Pandey
M: +91 8409275306 | E: [email protected]

Himanshu Rawal
M: +91 9899095152 | E: [email protected]

Deepinder Singh
M: +91 9819901881 | E: [email protected]

    Please fill in your details in full below. Our representative will be in touch shortly with details on the next steps to confirm your registration.
    1. Customer ExperienceMarTechOmnichannel EnablementSupply Chain Automation and DeliveryPlanning / Inventory OptimizationLast Mile & FulfillmentPersonalisation
    2. Showcase casestudyBe a sponsor/partner at the eventAttend as a delegate

    Jury Based Screening

    Each case study to be vetted by eminent Jury from the industry.

    Text.NXT will host powerful, real-world
    Digital Transformation successes
    co-presented by retailers and
    their technology partners.

    Text.NXT will host powerful, real-world Digital Transformation successes co-presented by retailers and their technology partners.

    Nominate

    Your Solution

    Jury Based Nomination Process

    • Business Case Requirement for a particular solution
    • How did the solution fulfil the requirement
    • Outcome Post deployment

    Present Live 11 - 12 May 2023, Mumbai

    Retail Tech.NXT 2023 Awardees

    Our Jurors

    Ajitt Kolhe

    Chief Information Officer & Chief Digital Officer (Head - IT), VIP Industries Ltd.

    Amit Arora

    Chief Information Officer, SHR Lifestyle Pvt. Ltd.

    Anil Menon

    CIO, Lulu Group India

    Aparna Thyagarajan

    Chief Information Officer, Shobitam

    Gaurav Parikh

    Associate Director, Data Sciences, Puma India

    Kashyap Mehta

    Chief Digital Officer, Croma, Infiniti Retail Limited

    Manoj Patel

    Dy CIO, House of Anita Dongre

    Pankaj Kankar

    Chief Product and Technology Officer, Ajio Fashion and Lifestyle, Reliance Retail

    Prashant Prakash Bokil

    Head, Projects & Information Technology, Metro Brands

    Rajgopal Nayak

    Chief Technology Officer , Metro Brands

    Rakshit Daga

    Chief Technology Officer , Big Basket

    Ranjan Sharma

    Chief Information Officer, Bestseller India

    Ranjit Satyanath

    Chief Technology Officer , Hippo Stores

    Sandeep Mistry

    Vice President & Head, Information Technology and Digital, Aditya Birla Fashion and Retail Ltd (Pantaloons and Jaypore)

    Satish Panchapakesan

    Sr Vice-President and Chief Information Officer, Arvind Fashions Limited

    Vikram Idnani

    Sr. Vice President / Head IT, Reliance Retail

    Vinod Kapote

    Head IT, Trent

    Yash Dayal

    Head of Engineering, Zepto

    Zahid Ansari

    Forever New, VP IT
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