Program Schedule 2025

Infinite India – The World’s Fastest Growing Retail Market.

India is at the epicenter of a global retail transformation. As the world’s fastest-growing major economy and a leader in digital adoption, the country presents infinite opportunities for brands, retailers, and innovators. Against this backdrop, Phygital Retail Convention (PRC) 2025 is set to explore the vast potential of "Infinite India: The World’s Fastest Growing Retail Market." This year’s agenda is designed around the theme of "Infinite"—signifying boundless possibilities, disruptive innovations, and limitless growth across every aspect of retail.

From unprecedented expansion in consumer markets to cutting-edge technological innovations, from the reinvention of malls and shopping centers to sustainable and responsible retailing, PRC 2025 will be a powerhouse of ideas, insights, and strategies. Each session within this agenda delves into a unique dimension of retail’s future—covering market growth, digital commerce, customer engagement, brand scaling, and investment opportunities.

This is not just a conference; it is a blueprint for the future of Indian retail. Whether you are a global retailer eyeing India, a homegrown brand looking to scale, or a technology leader shaping the next wave of shopping experiences, PRC 2025 is where the next chapter of retail begins.

Welcome to Infinite India—where the future of retail is being built.

Focus: Market Expansion, Economic Growth & Consumer Behavior

  • Infinite Possibilities: How India is Redefining the Global Retail Landscape India’s retail sector is rewriting global business narratives. This session explores how the country's rapid economic growth, digital adoption, and evolving consumer base are positioning it as a global retail powerhouse.

  • Infinite Growth: The Next Trillion-Dollar Opportunity in Indian Retail India’s retail industry is on track to cross the trillion-dollar mark. This discussion will highlight key growth drivers, untapped opportunities, and strategies for businesses to capitalize on this booming market.

  • Infinite Reach: Omnichannel, E-commerce & the Next Billion Consumers With digital-first consumers driving e-commerce adoption, this session explores how brands can bridge the online-offline divide, penetrate Tier 2 & 3 cities, and cater to India’s next billion shoppers.

  • Infinite Consumers: Winning the Hearts of 1.4 Billion Shoppers India’s diverse population demands hyper-personalization, regional customization, and digital convenience. Learn how brands are redefining engagement to capture the hearts of India’s ever-evolving consumers.

  • Infinite Brands: Scaling Local Startups into Global Powerhouses Indian startups are transforming into global brands. This session delves into the challenges and opportunities of scaling homegrown brands into international success stories.

  • Infinite Capital: The Investment Surge Fueling India's Retail Giants Venture capital and private equity investments are flooding India’s retail sector. Experts will discuss where the money is flowing, what investors are looking for, and how businesses can attract funding.

  • Infinite Resilience: Navigating the Challenges of Hyper-Growth Retail Hyper-growth brings both opportunities and challenges. Retail leaders will share insights on managing supply chain disruptions, workforce expansion, and operational efficiency in India’s fast-paced retail market.

Focus: Retail Technology, Shopping Trends & Digital Disruptions

  • Infinite Innovations: Tech Disruptions Powering India's Retail Boom AI, blockchain, automation, and immersive shopping—technology is reshaping retail at an unprecedented pace. Discover the latest innovations driving efficiency, engagement, and revenue growth.

  • Infinite Commerce: Quick Commerce & The Future of Shopping Instant delivery, subscription models, and social commerce are changing how consumers shop. This session explores how quick commerce and digital retail trends are shaping the future of shopping in India.

  • Infinite Disruptions: D2C, Quick Commerce & The Next Big Retail Revolution Direct-to-consumer brands are thriving, and quick commerce is rewriting the playbook. Learn how businesses can stay ahead in a rapidly changing retail environment.

Focus: Customer Experience, Shopping Centers & Retail Environments

  • Infinite Retail: The Mall as a Growth Engine for Brands Malls continue to play a crucial role in brand expansion. This session explores how shopping centers are evolving to support retailers, enhance consumer experiences, and drive in-store sales.

  • Infinite Formats: The Rise of New-Age Malls & Mixed-Use Developments The traditional mall is evolving. From mixed-use developments to hyperlocal malls, industry leaders discuss how new formats are redefining the future of shopping centers in India.

  • Infinite Engagement: The Next Era of Customer-Centric Shopping Destinations Malls and retail spaces are becoming experience-driven destinations. This session covers the latest trends in personalization, loyalty programs, and in-store engagement strategies.

  • Infinite Footfalls: Driving Traffic & Increasing Dwell Time From immersive attractions to influencer activations, retailers and mall owners discuss the strategies that are increasing foot traffic and keeping shoppers engaged for longer.

  • Infinite Experiences: Reinventing the Future of Malls & Shopping Centers Shopping centers are transforming into lifestyle hubs that blend retail, entertainment, and hospitality. Learn how malls are staying relevant in the digital era.

  • Infinite Entertainment: The Role of Leisure & Experiences in Modern Malls From family entertainment centers to immersive gaming zones, this session explores how experiential entertainment is reshaping the role of malls.

  • Infinite Collaboration: The Future of Brand-Mall Partnerships the relationship between brands and malls is evolving. Experts will discuss how co-branded activations, pop-up stores, and revenue-sharing models are redefining partnerships.

  • Infinite Innovation: Smart Malls & The Tech-Driven Future Smart malls powered by AI, data analytics, and IoT are enhancing visitor experiences. This session explores how technology is shaping the next generation of shopping centers.

Focus: Green Retail, Sustainable Business Models & Ethical Consumerism

  • Infinite Sustainability: Greener, Smarter & Ethical Retail for the Future Sustainability is no longer optional. This session discusses how retailers can adopt sustainable practices while maintaining profitability.

  • Infinite Sustainability: Building Greener, Smarter Shopping Destinations Malls and retail spaces are under pressure to go green. Industry leaders will share strategies for energy efficiency, waste reduction, and eco-friendly infrastructure.

Technology is the driving force behind India’s retail revolution. From AI-powered personalization to hyper-efficient supply chains, digital innovations are redefining how businesses operate, engage, and grow. Tech.NXT 2025 explores the Four Quadrants of Infinite Tech that will shape the future of commerce, productivity, customer experience, and innovation in retail.

At PRC’s dedicated tech platform, Tech.NXT deciphers the digital blueprint of tomorrow’s retail industry, bringing together experts, innovators, and disruptors to discuss the latest trends, breakthrough solutions, and next-gen strategies.

Tech.NXT 2025: The Four Quadrants of Infinite Technology
Decoding the Future of Tech-Driven Retail

Revolutionizing the way consumers discover, engage, and purchase across multiple retail channels.

  • The Rise of Social Commerce: Monetizing content, influencers, and communities
  • Beyond Omnichannel: The Next Frontier in Unified Commerce
  • Showrooming & Phygital Retail: Blending online convenience with offline experiences
  • Contactless Retail & Frictionless Payments: The future of checkouts and transactions
  • AI-Driven Customer Insights: Using predictive analytics for hyper-personalization
  • Retail Media Networks: Turning digital real estate into a revenue stream
  • Data-Driven Loyalty Programs: Redefining customer retention with AI-powered rewards

Driving efficiency, agility, and scalability across supply chains and back-end operations.

  • AI-Powered Demand Forecasting: Optimizing inventory & reducing waste
  • The Future of Fulfillment: Drones, autonomous delivery & robotic warehouses
  • Cloud ERP & Two-Tier Systems: Unlocking flexibility in retail operations
  • Retail Supply Chain 4.0: Digital twins, blockchain & smart logistics
  • Automating the Retail Workforce: How AI is transforming hiring, training & operations
  • Sustainability in Retail Operations: Tech-driven solutions for greener supply chains
  • Product Lifecycle Management (PLM): Speed, efficiency & market fit in product development

Crafting immersive, intelligent, and seamless customer journeys across physical and digital touchpoints.

  • Generative AI in Retail: Creating dynamic, real-time personalization
  • Augmented Reality (AR) & Virtual Try-Ons: Enhancing discovery & confidence in purchases
  • Voice Commerce & Conversational AI: The rise of voice-enabled shopping experiences
  • AI-Powered Customer Service: Chatbots, virtual assistants & real-time engagement
  • Hyper-Personalization at Scale: How retailers can individualize every shopping journey
  • The Smart Store Revolution: In-store automation, smart shelves & cashier-less experiences
  • Retailtainment: Using gamification & interactive tech to engage modern consumers
  • Omnichannel Experience 2.0: Connecting online, offline & mobile seamlessly
  • Personalization Beyond the Screen: Delivering a unified experience across physical stores & digital platforms
  • The Rise of Hybrid Retail: How brands are blending D2C, marketplaces & offline retail for maximum reach

Reimagining the entire retail ecosystem with breakthrough technologies.

  • The AI-Powered Retail Enterprise: How AI is transforming decision-making & strategy
  • Blockchain for Retail Transparency: Trust, security & fraud prevention in the digital era
  • Smart POS & Payment Tech: The convergence of finance and commerce
  • The Next-Gen Mall Experience: Digital-first shopping centers & the role of retail real estate tech
  • Sourcing, Manufacturing & Distribution in the Age of AI: Smarter, faster & more efficient retail ecosystems
  • The Future of Retail Marketplaces: How technology is reshaping B2B & B2C platforms
  • Retail Innovation at Scale: How businesses can integrate new tech without disrupting legacy systems