24-25 AUGUST 2022 AT THE WESTIN MUMBAI, POWAI LAKE

24-25 Aug, 2022
The Westin, Powai Lake

MUMBAI

24-25
August 2022
Mumbai

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PHYGITAL RETAIL CONVENTION (PRC) is India’s go-to retail intelligence event of 2021. It aims to bring together multiple stakeholders in global retail businesses to hack the most critical disruption-ready strategies around consumer behaviours, technology and innovation. A powerful blend of panel discussions, talks and masterclasses, zoned exhibitions to showcase tech solutions, innovations in products, services, retail spaces, ideas and concepts. In addition, attendees will be able to discover and experience advanced solutions from technology solution providers and innovators presenting success stories of trailblazing retail business transformations from across the world.

Edit

PHYGITAL RETAIL CONVENTION (PRC) is India’s go-to retail intelligence event of 2021. It aims to bring together multiple stakeholders in global retail businesses to hack the most critical disruption-ready strategies around consumer behaviours, technology and innovation. A powerful blend of panel discussions, talks and masterclasses, zoned exhibitions to showcase tech solutions, innovations in products, services, retail spaces, ideas and concepts. In addition, attendees will be able to discover and experience advanced solutions from technology solution providers and innovators presenting success stories of trailblazing retail business transformations from across the world.

Reward Loyalty to Retain Legacy

Denim wear brands, for a long time now, have thrived on a customer base that has been loyal to them for years. From brand legacy to settling with the perfect fit, there have been innumerable reasons for a consumer to experiment less and stick to a particular brand. But that was a time when there were a limited number of brands available. Today, the market is full of new denim wear players offering what the consumer is looking for. With recent changes, be it in consumer preference, shopping experience, digitalisation or birth of younger brands, traditional denim brands are facing challenges that they might not have anticipated.

New-age consumers want more than brand identity; they look for values that align with their own. Recent developments in the areas of athleisure, casual wear and sustainability have made consumers re-think their shopping habits. New brands, notably those in the D2C space, have smartly focused on these pain points and offered what customers have been looking for. Innovation and development in fabrics, availability of affordable products and most importantly, an enhanced customer experience are making these new brands more desirable over traditional denim brands.

While it is amply clear that customer retention is the need of the hour for denim brands, how are they ensuring this? Manjula Gandhi, Chief Product Officer, Numero Uno, says, “We always try to innovate and come out with products that match customer expectations. Combined with excellent customer service, be it in store or online, we strive hard to make our customers delighted. Secondly, we have a robust CRM programme that aims to connect with every customer, customise offerings and reward them from time to time.”

Lokesh Kataria, Chief Marketing Officer, Ace Turtle Omni Private Limited believes that loyalty is a subset of the love that consumers have for brand Wrangler. “We keep challenging ourselves to bring in the latest innovations in the product, its functionality and engagement for our consumers. This has been pivotal in retaining our consumers season after season and year after year,” he adds.

Now more than ever, it has become crucial for brands to dig deeper and formulate strategies to ensure that they successfully eliminate competition from their consumers’ mind. This is where customer loyalty programmes can add more benefits to the existing ones. Whether brands are trying to retain consumers or acquire new ones, loyalty programmes are proving to be an effective move.

By – Vedika Negi

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© 2022, PHYGITAL RETAIL CONVENTION (PRC). All Rights Reserved.
Confirmed Attendees
  • ★ Riyaaz Amlani, Impresario Handmade Restaurants
  • ★ Shailesh Chaturvedi (PRC 2022 Patron), Arvind Fashions
  • ★ Ashwin Khasgiwala (PRC 2022 Patron), Director, Reliance Brands
  • ★ Devendra Chawla, Spencer's Retail
  • ★ Dilip Kapur, Hidesign
  • ★ Preeti Gupta, Nykaa Fashion
  • ★ Sanjeev Rao, Being Human Clothing
  • ★ Samir Srivastav, Jean-Claude Biguine Salons, India
  • ★ Darpan Kapoor, Kapsons
  • ★ Subodh Mehta, Godrej Interio
  • ★ Rahul Singh, The Beer Caf茅
  • ★ Damodar Mall, Reliance Retail
  • ★ Nemisha Ghia, More Retail
  • ★ Mohit Khattar, Graviss Foods (Baskin Robbins)
  • ★ Bharat Kalia, Lifelong - A Thrasio Company
  • ★ Vineet Gautam, Bestseller
  • ★ Avnish Kumar, Neerus
  • ★ Satyen Momaya, Celio Future Fashion
  • ★ Raghu Rajagopalan, Lifestyle International
  • ★ Sagar Bhatt, SSIPL Retail
  • ★ Almona Bhatia, Tata CLiQ Luxury
  • ★ Tarandeep Singh Sekhon, KidZania
  • ★ Pushkaraj Shenai, Lakme Lever
  • ★ Vivek Bali, Enrich
  • ★ Rajiv Nair, Kaya
  • ★ Gautam Saraogi, Gocolors
  • ★ Priyaranjan Kumar, Snapdeal
  • ★ Gopal Asthana, Nykaa
  • ★ Tarak Bhattacharya, Mad Over Donuts
  • ★ Shivi Singh, ClearDekho
  • ★ Manish Kapoor, Pepe Jeans
  • ★ Sadashiv Nayak, Retail Veteran
  • ★ Aastha Almast, The NEW Shop
  • ★ Ritesh Mishra, Marks & Spencer
  • ★ Gautam Gupta, Paradise Food Court
  • ★ K Radhakrishnan, Tata Starquik.com
  • ★ Govind Shrikhande, Retail Veteran
  • ★ Amit Dutta, Le Marche Retail
  • ★ Pramod Arora, PVR Cinemas
  • ★ Gopa Kumar, Bhima Jewels
  • ★ Rajesh Jain, Lacoste
  • ★ Biyas Roy, Arambagh's Foodmart
  • ★ Abbas Jabalpurwala, Timezone Entertainment - TEEG India
  • ★ Jagan Mohan Rao, Vijetha Supermarkets
  • ★ Kaushik Asarsa, Farm Krisp
  • ★ Sandeep Pal, Aditya Birla Fashion & Retail
  • ★ Mahesh Reddy, GOPIZZA India
  • ★ Ankur Damani, Le Crueset
  • ★ Devarajan Iyer, Lifestyle International
  • ★ Sushanto Dey, Sreeleathers
  • ★ M Yeshwanth Nag, The ThickShake Factory
  • ★ Vishal Kapil, Leading Fashion Industry Practitioner
  • ★ Rajgopal Nayak, Metro Brands
  • ★ Dibyendu Baral, Senco Gold Limited
  • ★ Yash Dayal, Zepto
  • ★ Anil Menon, LuLu Group International UAE
  • ★ Vikram Idnani, Reliance Retail
  • ★ Sandeep Mistry, Aditya Birla
  • ★ Prashantt Bokill, Metro brands ltd
  • ★ Ranjan Sharma, Bestseller
  • ★ Anurag Saxena, Biba
  • ★ Kiran Komatla, BURGER KING
  • ★ Neilmani Sahu, Kaya Limited
  • ★ Amit Arora, SHR Lifestyle
  • ★ Vinod Kapote, Trent
  • ★ Rahul Khona, NEXUS Malls
  • ★ Ajitt Kohle, VIP Industries Ltd
  • ★ Rupendra Nigam, Spykar
  • ★ Zahid Ansari, Forever New
  • ★ Gurukerthi Gurunathan, Caratlane
  • ★ Murali Krishnan, wow momo
  • ★ Narendra Pratap Singh, Samsonite South Asia
  • ★ Sahil Kansal,, Infiniti Retail (Croma)
  • ★ Akash Srivastava,, Jubilant Foodworks
  • ★ Apeksha Gupta, John Jacobs
  • ★ Tarun Vashistha, Aditya Birla Fashion & Retail
  • ★ Vishwak Sinva, Firework
  • ★ Arpit Upadhyay, The Man Company
  • ★ Smita Murarka, Duroflex
  • ★ Anupam Bansal, Liberty Shoes
  • ★ K G George, TTK Prestige
  • ★ Anuj Puri, Anarock
  • ★ Preeti Chopra, Raymond
  • ★ Sandeep Jabbal, Shoppers Stop
  • ★ Durgesh Dhalla, Lenskart
  • ★ Harshavardhan Chauhaan, Spencers Retail
  • ★ Satish Panchapakesan, Arvind Fashions Limited
  • ★ Rajnesh Sharma, Campus Shoes
  • ★ Shirish Kalamkar, Major Brands
  • ★ Sarfaraz Miller, Celio
  • ★ Vineet Jain, V-MART RETAIL LIMITED
  • ★ Sanjay Vakharia, Spykar
  • ★ Rajesh Sharma, Spykar
  • ★ Mahesh Patel, Spykar
  • ★ Arun Sharma, Spykar
  • ★ Vinay Chatlani, Soch
  • ★ Agnes Raja George, De Moza
  • ★ Ajay Gupta, Capital Foods
  • ★ Abhishek Bansal, Pacific Malls
  • ★ Harsh Bansal, Vegas Mall & Unity Group
  • ★ Shibu Philips, Lulu Group India
  • ★ Rajneesh Mahajan, Inorbit Malls
  • ★ Nitin Bansal, MINISO Life Style Pvt. Ltd
  • ★ Aditya P Tripathi, Cold Love Ice Cream
  • ★ Jatin Goel, Omaxe
  • ★ Bimal Sharma, CBRE
  • ★ Abhishek Trehan, Trehan IRIS
  • ★ Deepak Yadav,, Shoppers Stop
  • ★ Dhruv Kaura, Aditya Birla Fashion & Retail
  • ★ Sreekanth Chetlur, Shoppers Stop
  • ★ Sumit S Suneja,, Bestseller
  • ★ Shriti Malhotra, The Body Shop, India
  • ★ Bidyut Bhanjdeo, Raymond
  • ★ Vivek Shrivastava, ABFRL
  • ★ Manik Dhodi,, Adidas Group India
  • ★ Ankit Desai, HERSHEY'S
  • ★ Devesh Kumar, Max Fashion - Landmark Group
  • ★ Biraja Rout, Biggies Burger
  • ★ Nishanth Chandran, TenderCuts
  • ★ Amitabh Suri, USPA
  • ★ Mehboob Memon, Marks & Spencers
  • ★ Ramesh Menon, Wingreens
  • ★ Vikram Bakshi, Ascot Hospitality
  • ★ Kunal Gupta, FACES Canada
  • ★ Priyaranjan Manay, Pepe Jeans India
  • ★ Govardhan Reddy Y S, Beauty & Beyond
  • ★ Sidhartha Gondal, XYXX
  • ★ Pankaj Renjhen, Anarock
  • ★ Dipti Tolani, Salt Attire
  • ★ Suvankar Sen, Senco Gold and Diamonds
  • ★ Aenik Shah, Wizzy Softech Private Limited
  • ★ Utsav Patel, Wizzy Softech Private Limited
  • ★ Gerald Mathew, Growel’s 101
  • ★ Rakhee Devadiga, Growel’s 101
  • ★ Bhupinder Singh Sohal, M3M
  • ★ Aditya Sharma, M3M
  • ★ Juned Khan, M3M
  • ★ Amit Manocha, Apollo Creations
  • ★ Bhavesh Soni, Apollo Creations
  • ★ Tanushree Dey, Laguna Clothing LLP
  • ★ Sandeep Raut, Laguna Clothing LLP
  • ★ Bharat Gabani, APL Lifestyle Pvt Ltd
  • ★ Nagma Khan, SP Sai IT Private Limited
  • ★ Ashok Mukhi, Solar Group
  • ★ Deven Mukhi, Solar Group
  • ★ Anubha Kakkar, Elan Group
  • ★ Reyansh Khatri, Elan Group
  • ★ Gaurav Singh, Waveinfratech Pvt Ltd
  • ★ Pawan Kumar, Waveinfratech Pvt Ltd
  • ★ Dheeraj Chawla, Lifestyle
  • ★ Samir Srivastava, Bhutani Group
  • ★ Tanuj Bhargava, Bhutani Group
  • ★ Abhishek Dutta, Alliance Spaces
  • ★ Nitin Bansal, Miniso
  • ★ Bhavya Jangra, BureauID
  • ★ Kavin Venkatesh, Opus Fashions Pvt Ltd
  • ★ Vivek Thilakan, Lifestyle
  • ★ Aditya Kothari, Lifestyle
  • ★ Youhan Noria, Estele Accessories Pvt. Ltd.
  • ★ Rohini Paul, House of Anita Dongre
  • ★ Nabenddu Chakrobarty, Brand Concepts
  • ★ Sumit Jain, Brand Concepts
  • ★ Chaitanya Mahale, Brand Concepts
  • ★ Pankaj Rathor, Brand Concepts
  • ★ Kamal Khushlani, Mufti
  • ★ Mohit Bhagnari, Mufti
  • ★ Biswajeet Ghosal, Mufti
  • ★ Abhishek Maria, Inox
  • ★ Vinod Mendonca, Inox
  • ★ Mohan Vijay, Bata
  • ★ Ankit Vij, Bata
  • ★ Amit Gupta, Lacoste
  • ★ Prakash Louis, Lacoste
  • ★ Deepti Dhingra, Ingka Centres India Pvt. Ltd
  • ★ Sanchita Attawar, Imagica
  • ★ Maninder Singh Chahal, Imagica
  • ★ Varun Juneja, Lenskart
  • ★ Siddharth Baid, Lenskart
  • ★ Aditya Goel, Mohan Bhandar
  • ★ Maneesh Gaur, PVR
  • ★ Manjeet Singh, PVR
  • ★ Santanu Pai, PVR
  • ★ Kanika Malkotia, PVR
  • ★ Shrutika, SSIPL
  • ★ Mukesh Sharma, SSIPL
  • ★ Manisha J. Agarwal, Puma
  • ★ Srinivasa Rao, Reliance BP Mobility Limited
  • ★ Shilpa Dhingra, Orient Craft
  • ★ Prachi Pranati, Puma
  • ★ Sarabjeet Saluja, Sahiba Limited
  • ★ Adhir Chauhan, Sahiba Limited
  • ★ Madhur Laddha, Tapadia City Centre
  • ★ Arvind Mayar, Secure Parking
  • ★ Pankaj Hyalij, Secure Parking
  • ★ Deepa Bhowmick, DaisyLife
  • ★ Aman Siwach, DaisyLife
  • ★ Biswajit Patnaik, Mandate and Beyond
  • ★ Abhinay Nanda, Mandate and Beyond
  • ★ Ronak Sheth, Eternity Lifestyles Private Limited
  • ★ Swapnil Shinde, Eternity Lifestyles Private Limited
  • ★ Mudir Shaikh, Eternity Lifestyles Private Limited
  • ★ Sonia Sharma, Rcube Projects Pvt Ltd
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